Since its establishment in Taiwan in 1979, Fair Friend Group (FFG) employees have devoted themselves to implementing research, innovation, marketing, service, rational management, and continuous improvement on corporate value. FFG has grown to become a diversified global conglomerate.
FFG consists of three major groups of businesses: (1) Machine Tool Division, (2) Industry Equipment Division, and (3) Green Energy Division. FFG currently has 96 production and operation bases in China, Taiwan, Japan, United States, India and Europe with products involved in the field of machine tools, PCB, industry equipment and green energy, power tools, forklifts, construction machinery, parking garage equipment, pneumatic equipment, printed circuit boards, LCD monitors & TV, solar cell conductive adhesives, LED lighting, magnesium alloy forging, and testing equipment for LED/PCB/TP. The total revenue of CNC machines accounts for over 40% of the group's total sales. FFG owns 50 machine tool enterprises, 37 well-known brands worldwide, and has the most complete CNC machinery product line in the Greater China region. FFG's single model machining center production ranks No. 1 in the world, and we also rank No. 1 in China for the production of full-function CNC machine tools.
Facing the rapidly changing global environment, FFG has progressively implemented the strategy of "R&D in Taiwan, Manufacturing in China, and Marketing Globally". FFG is currently integrating the labor / technology of China, Taiwan, and Japan. The ultimate goal is to make FFG the world's largest CNC machine tool manufacturer.
The continuous growth of a corporation depends on the integrity of business philosophy, seeking truth from facts, and being pragmatic. A corporation must be determined to strive for perfection and be responsible in doing things and manufacturing products, thus obtain trust and support from customers. Only a growth-sustained corporation can provide its employees a stable and sound working environment with room for advancement, and to benefit employees and their families as well as providing its customers a long term and diversified service. Integrity and continuous growth are FFG's core management philosophies as well as the foundation of our success in diversification and globalization.
Quality is the continuation of a corporation's existence. Dedicated and perfected customer service is the strong guarantee for maintaining perfect quality. Only through continuous R&D, rationalized management, improved work methodology, enhanced productivity / efficiency, reduced production cost, upgraded quality, innovative business models, new product development, and new market expansion will enable a corporation to thrive in a competitive world.
In order for a corporation to sustain growth and operation, besides establishing integrity, responsibility, and valid management philosophies, it must also earn and retain its customers' trust. Therefore our employees' dedication, together with the congregated support and collaboration from society, is crucial for FFG's continuous growth and expansion. Utilizing this accomplishment as the feedback to the nation, society, and all fellow co-workers repetitively enables us to achieve the highest level of operating a business – sustained growth and operation.
If quality is the extension of a corporation's life, then the customers are the driving force that governs our future. With solid and stable customer base, a corporation can energetically promote all kinds of activities for further development. The entire work force at FFG, regardless of which business division, are all dedicated to caring for their customers at all time, resolving problems for customers, and always being considerate from customers' point of view.
Customer service is the one and only way to maintain excellent quality and is also a fundamental responsibility of a corporation. Customers purchase FFG products for the sake of making effective use of function and obtaining anticipated benefits. Therefore resolving customers' problems is our top priority and utmost concern. "Customer First" is FFG's core operating philosophy. Therefore our management, marketing, and customer service teams are all dedicated to providing the best service to customers. This is the reason why customers trust FFG.